Shipping & Returns
SHIPPING RATES (UK)
FREE SHIPPING ON ORDERS OVER £150
Standard UK shipping using FedEx.
Shipping cost is £3.99 per order.
Item(s) will be dispatched between 1-2 days after your order has been placed.
Next day delivery shipping using FedEx.
Shipping cost is £7.99 per order.
Please note any orders placed after 9am (UK time) will be shipped the following day.
Please feel free to contact us at our email address below:
customercare@cafe-mountain.com
SHIPPING RATES (INTERNATIONAL)
We now ship internationally using FedEx services.
Please note we now automatically pay any duty/import/customs fees for all international orders. This means the price you see at check out is the price you pay and there are no additional fees to be paid once your order has been placed.
Orders will be dispatched between 1-2 days after your order has been placed (Monday - Friday)
FREE SHIPPING THRESHOLDS
|
Destination |
Standard Shipping Rate |
Free Shipping Threshold |
|
United States |
16.99 USD |
250 USD |
|
*Eurozone |
12.99 EUR |
220 EUR |
|
Canada |
19.99 CAD |
375 CAD |
|
Denmark |
135 DKK |
2100 DKK |
|
Hong Kong |
170 HK |
2700 HK |
|
Japan |
2495 JPY |
42500 JPY |
|
Sweden |
149 SEK |
2450 SEK |
|
Switzerland |
12.99 CHF |
220 CHF |
|
South Korea |
25995 KRW |
425000 KRW |
|
Norway |
159 NOK |
2500 NOK |
|
Australia |
30 AUD |
450 AUD |
|
Poland |
59 PLN |
1000 PLN |
|
Other Territories |
15 - 25 GBP |
250 GBP |
* Eurozone refers to all countries where EUR is the currency, for countries that don't use EUR, please refer to Rest of World
RETURNS AND EXCHANGES (ONLINE)
We are happy to offer an exchange or refund on any unsuitable items within 30 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached.
Refunds exclude all shipping costs.
We reserve the right to withhold incurred VAT/Import costs for returned items.
RETURNS AND EXCHANGES (IN STORE)
We are happy to offer an exchange or store credit on any in store purchases within 30 days of purchase, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached.
Store credit is redeemable both in store and online and is valid for 1 year from the date of issue.
HOW TO RETURN YOUR ITEM(S)
To initiate a return, email customercare@cafe-mountain.com
with "RETURN" in the subject line, and explain the reason for your return. After we confirm your return request, you may return your order at your expense using the shipping method of your choice.
We strongly recommend using a trackable and insured service, as Café Mountain is not responsible for items lost in transit.
Please note we do not use an automated system and your return will be dealt with by a member of staff. This means replies are not instant and can take 2-3 days and 3-7 days to action the refund once we have received the returned the item/s.
If you require any further assistance please email the address below and we will be more than happy to help:
customercare@cafe-mountain.com