FAQs

  • UK orders usually arrive within 2–4 working days after dispatch. You’ll receive a tracking link by email as soon as your order is on its way.

  • You will receive an email from us as soon as your order has been dispatched, which will include tracking information.

  • We have a size guide on every product page. If you have any questions about sizing that aren't covered, please don't hesitate to get in touch.

  • Yes, we ship internationally using DPD/UPS/Parcelforce services depending on the destination country.
    Shipping cost is £10.99 per order.
    Orders will be dispatched between 1-2 days after your order has been placed.

  • We are happy to offer an exchange or refund on any unsuitable items within 14 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached.

  • Please feel free to contact us at our email address below:

    customercare@cafe-mountain.com